Advanced Care Scripts

This company is very difficult when it comes to communication. They are pushy and do not listen to what the patient has to say. I am writing on behalf of my husband who has chronic kidney failure. This company provides one of his medications for which there is no generic equivalent currently. This medication is astronomically expensive (approx $900/month). For a 30 day supply (once daily) our copay was $100. His doctor recently decreased his dosage to three times per week and the copay is still $94. When he asked the person who called to remind him he need to refill his RX (they are more than happy to do this) about this her response was "you will have to talk to your insurance company". How's that for customer service????? Why would a 12 day supply of this medication be just under the

Ordering medication from this company is a complete nightmare. They email you and tell you it's time to order your medication, but when you call they will say, it's not time. OMG get it together. Don't ever call them in the morning or you will get a very snappy acting representative. The evening representatives are much nicer by far. If I had to deal with sick people that are trying to order their medications, I would really make an assertive effort to, at least, be nice. The woman that took my call this morning was so nasty, I just had to hang up on her from getting more upset over her nasty behavior.

I have MS and previously used a different pharmacy for me DMD (disease- modifying drug) Making a switch to ACS Pharmacy has been AWESOME! I don't have to keep an eye on my refrigerated injections to know when to call for a refill - they call me, which is fabulous as there are too many rx to watch. A nurse or pharmacist is always available (during business hours of 8-8pm, Sat until I believe 2, closed Sunday) for questions and advice. Additionally, they keep track of your medical specialist and contact them for refills as needed. They also track current meds for possible interactions. Everyone over the past several years has been friendly, patient, kind, and professional. Deliveries are quick and proper handling instructions for meds is always done correctly (mine must be kept cold a

I have never encountered a business so difficult to do business with. In fairness, they later explained that they are only following FDA rules. The 1st time the FDA mandated questions and cautions are OK - but the same ones over and over again - are about as effective as the flight attendant speech at the beginning of every flight. The people Do try to be nice. So this is probably the same at every specialty pharmacy. I DO understand the power of these drugs.

ACS took over my pharmacy that closed and sent out a letter stating it would be a "seamless transition". It has been anything but. They claim to have not received any records from my old pharmacy. I have called 5 times with the information and each time I call ACS says, "We don't have any notes on you." Then they claim they have left multiple messages for my doctor's office to obtain the prescription. My doctor's nurse tells me no one ever called. My nurse is now switching all her patients to a different pharmacy. ACS's loss...the prescription I use is really expensive!