Acuity Eye Group - Westchester

This is for anyone who is in my shoes that was up for surgery and couldn’t find reviews. I had a surgery scheduled but couldn’t contact the surgery coordinator. I called everyday for a months, and the front desk was baffled how even after they themselves reached out to supervisors, I wasn’t called. Eventually I had to reschedule my surgery sadly because they did not contact me. They apologized and had to reschedule me. I got the personal cell of the director of surgery , and explained to her the situation, and she reassured me someone would call this time, a week goes by nothing, and I call her back and she says “oh today they will” another week, and nothing. Eventually we are 2 weeks away AGAIN from my rescheduled surgery and not once did the “director Ms rivera” seem to care THAT no one

I’ve visited your Westchester branch in October 2024, their address is 8616 La Tijera Blvd #404, Los Angeles, CA 90045 I’ve never got my contact lens prescriptions. Never. You’re such a terrible company. You suck. How hard could if be write a prescription? I have visited your two different brances before and each time I couldn’t get contact prescriptions. Why do you accept patients if you can provide them? Both time they only gave glasses prescription which I didn’t want or require.

I waited almost 3 months for my appointment only to show up an find out that the person had given me the wrong appointment date. The receptionist at the office was very rude about the whole thing not even offering an apology. When I told her that I wanted to cancel the appointment and was finding a different doctor, she just rolled her eyes and said that they don't need patients like me (neurodivergent) anyway. Horribly unprofessional incompetent, anti-neurodiversity staff!

Wednesday August 28, 2024. Immediately on entrance to the office, super, clean and bright. All the Acuity Eye Group staff was So professional and courteous, helpful and wonderful asking questions, with knowledgeable answers. Dr. Chen great. Myself highly recommend them as a provider for eye health care. I received courtesy eye glass holders at no charge from the optical department. I'm very Thankful for everyone, today. Sincerely, Donald Powers.

I like how the staff is organized. One checks your eyes and glasses then prepare you to see the doctor. They treat everyone with patience. The office is clean and customer service skills are used. I will return later for my next check up.