2645 Ocean Avenue Care Center

Visited Sutter Health office here for regular physical and tests, but was overcharged due to incorrect billing codes and was given tests that insurance did not cover. Seemed to be a new office and staff. Poor quality of care and many billing issues for a simple visit. Ended up stuck with large bill for routine preventative care. Strongly recommend avoiding.

Receptionist is sooo rude and dismissive. Signs say walk-ins welcomed but when i tried to go in to ask about a test my doctor wanted me to get, she was so patronizing and not helpful. If you want to be smirked at and treated like an idiot when you are having a health scare - this is the place to go!

I agree with Sandy. Overcharged incorrect billing codes just for physical check up. NP Rupali R. Chaudhuri indicated the code for anxiety. The insurance didn’t cover and we ended up paying for it. It appears that the clinic just wanted to make money. Not going back there again

Ridiculous! Confirmed my appt when I arrived they could not find my doctor’s order when it was the second in a series of two shots . The PA kept me waiting until he waiting room and didn’t tell me this upon arrival when she was going on her break. Incredible disappointed in this office. I then had to call my doctor and take her up her valuable time

Same as the other reviewer (Sandy), I ended up being charged with a massive bill ($1,600) for routine preventative care. No one in the office clarified that my insurance did not cover this location of SutterHealth.